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Consumer Cases
Complaints against builders, banks, sellers and service providers before the Consumer Commissions.
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Consumer, Insurance & Accident Claims
Consumer complaints, insurance claim rejections, medical negligence, defective products and motor accident claims.
Practice group · Lucknow
When a product fails, a service falls short, an insurer rejects a genuine claim or an accident changes a family's life, the law provides specific remedies. We pursue them before the Consumer Commissions, the Insurance Ombudsman and the Motor Accident Claims Tribunal — and we also defend businesses, hospitals and insurers against claims.
RSPractice headRishi SaxenaSenior PartnerWhere we appear
- District Consumer Commission, Lucknow
- UP State Consumer Commission, Lucknow
- National Consumer Commission, New Delhi
- Insurance Ombudsman
- Motor Accident Claims Tribunal, Lucknow
Our Consumer, Insurance & Accident Claims services
LitigationIndividualsBusinesses
Insurance Claims
Challenges to rejected or short-settled health, life, motor, fire and property insurance claims.
Learn more →LitigationIndividuals
Motor Accident Claims (MACT)
Compensation for death and injury in road accidents before the Motor Accident Claims Tribunal.
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Medico-Legal Cases
Medical negligence claims against hospitals and doctors — and defence of healthcare providers.
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Product Liability Cases
Claims for harm caused by defective products against manufacturers, sellers and service providers.
Learn more →Common questions
What is the time limit for filing a consumer complaint?
Ordinarily two years from the date the cause of action arose, under Section 69 of the Consumer Protection Act, 2019. Delay can be condoned for sufficient cause.
Where can I complain if my insurance claim is rejected?
First complain to the insurer's grievance cell. If unresolved, you can approach the Insurance Ombudsman for claims up to ₹50 lakh within one year of the insurer's final reply, or file a complaint before a Consumer Commission.
Who pays compensation in a motor accident claim?
Usually the insurance company of the vehicle at fault, if it was insured. The owner and driver of the vehicle can also be held liable. The claim is decided by the Motor Accident Claims Tribunal.
Related legal guides
How to File a Consumer Complaint in India under the Consumer Protection Act, 2019
Which Consumer Commission to approach, the two-year limitation, online filing through e-Daakhil, and what you can claim for defective goods or deficient services.
Read the guide →